WEBLetter Help

The Peer360 Product Suite is a powerful collection of internet marketing tools.  The User’s Guide is a comprehensive resource designed to assist you with these tools.  You will find complete answers to the most commonly asked questions in the pages that follow.

If you need additional assistance after reviewing this User’s Guide,
please contact Client Support at:

support@peer360.com

Peer360° offers product support and assistance with email marketing campaigns from experienced email marketing specialists.  Many services are included with your monthly subscription fee and offered at no additional charge. Such services include error resolution, capability inquiries, deliverability assistance and instruction under 15 minutes.

Peer360 Product Support Services covered by your monthly subscription 

• Error Resolution 
  If you receive an error message in Peer360°, our support team will assist in diagnosing the error and providing a resolution.
• Simple Inquiries
  Questions such as: Does Peer360° support this? Can I do this with Peer360°? What would Peer360 recommend in this situation?, etc.
• Instruction under 15 minutes
• Checking queue to ensure list is loading
• Checking queue to ensure a broadcast will go out/is sending
• Deliverability resolution
  If you are having problems receiving proofs or final broadcasts our deliverability experts can provide you with the steps to ensure your emails are received.

Larger requests are handled by our Managed Services Team. The Peer360° Managed Services Team of experts work with our clients everyday to develop e-marketing strategies that drive business and produce hard results.

Managed Services are charged at an hourly rate and include:

• Creating/Editing broadcasts
• Creating/Editing articles
• Creating/Editing surveys
• Loading list(s)
• Reformatting list(s)
• Loading graphic(s)
• Resizing graphic(s)
• Template Edits
• Instruction over 15 minutes
  Peer360° will assess at beginning of call and advise if they feel the instruction will be over 15 minutes. A training will then be scheduled to meet your needs.
• Canceling a broadcast
• Rescheduling a broadcast

Thank you for selecting Peer360 for your internet marketing solutions.